Pool Table Pads Support and Frequently Asked Questions
How long will it take to receive my custom pool table pad?
As each pool table pad is custom made to order, it typically takes about 2 to 3 weeks for the cover to be made before it ships. You will typically receive your Pool Table Pad in about 3 weeks from the date of your order. Orders are shipped via UPS or FedEx directly to your home.
Where do you ship your pool table pads to?
Our custom pool table pads can be shipped anywhere within the Continental US. We currently do not ship to Hawaii, Alaska or Canada.
How much does it cost to ship a pool table pad?
The cost of shipping is included in the price of the custom pool table pad to addresses within the Continental US. We will be adding shipping to Hawaii, Alaska and Canada but there will be an additional shipping charge (however, this service is not currently offered)
What is your return policy?
All covers are custom made specifically for you. Therefore, we do not accept returns or exchanges. Please make sure you verify your measurements prior to ordering.
What if my pool table pad is damaged during shipment?
If you receive the pool table pad and there is shipping damage, please notify us immediately. We may request that you take an image so that we can file a claim with the shipper. We will then be able to remake the affected sections or cover and have them shipped back to you. Any factory defects would be covered under the manufacturer’s warranty.
What is your Warranty?
The manufacturer provides a warranty that will repair or replace, any section (or sections) of your table pad that failed during normal use, due to defects in materials or workmanship, without any charge. The manufacturer will be responsible for any shipping and handling charges, to return the failed item, within 30 days of original pad delivery date. After this date, shipping and handling fees are the responsibility of the customer. Table Pads are warrantied for two years from date of purchase due to any manufacturers defects.
